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Q-1 : What is the monthly charge for AV-Asian.com membership?
Q-2 : What are the benefits to be a AV-Asian.com member?
Q-3 : How do I cancel my membership?
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Q-1 : Can I change any item(s) in my shopping cart?
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Yes, before placing an order, you may update the contents of
your shopping cart at any time.
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Q-2 : May I add more items to my order after submitted?
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Once your order is submitted, you will not be able to add any
items to it. However, if your order has not yet been
shipped, you may add additional item(s) by notifying us in email
(of the items you wish to add specifying both item number and
title name.)
With your written notification, we can arrange to add the item(s)
you request into your order but manual intervention will be
required and it may delay the processing of your order. Go Contact Us page.
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Q-3 : How do I cancel part of or my
entire order after submitted?
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To cancel either part of an order or an entire order, you have
to email us by going
Contact Us page.
We can only cancel your order or any items if it has not been
shipped yet.
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Q-1 : Credit card payment condition
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AV-Asian.com accepts any credit cards with VISA, MASTERCARD logo and DISCOVER, we are working to provide to accept more payment types.
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Q-2 : How will your charge show up on
my credit card statement?
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Any charge on your credit card statement will show up as "AA Tech" or "ISIMON"
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Q-1 : Free Shipping?
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From time to time AV-Asian.com offer “FREE SHIPPING” to our returning customers, we also provide "Free Shipping" promotion to our newsletter subscriber, make sure you subscribe to our newsletter for latest product and discount coupon codes.
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Q-2 : Shipping Rate
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Standard Shipping Rate:
- AV-Asian.com charges a flat rate shipping. Shipping rate are shown in your
shopping cart.
- U.S. Domestic Orders shipped via USPS Priority Mail (1 - 3 days).
- International Orders shipped via USPS Global Priority (3 - 10 days).
- We DO NOT responsible for your local custom house clearance.
- We DO NOT responsible for any custom duty taxes.
- We WILL NOT re-send any items, if the items are stopped by your local
custom house.
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Q-3 : Is AV-Asian.com on the package?
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No, AV-Asian.com is not on the package that you will be
receiving. There is a plain label that simply has your name and
address, and a discreet return address.
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Q-4 : When will my order ship?
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99% of our orders will be shipped out within one (1) business
day. In many cases, orders go out on the same day the order is
processed. Unlike other online retailer, there is absolutely
less wait time as we always keep inventory in-stock.
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Q-5 : How soon will I receive my order?
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U.S. Domestic Orders are shipped by UPSP Priority Mail. It
usually arrives in 1-3 business days for Priority Mail to arrive after payment is verified. A shipment tracking number will be emailed to you once order is shipped.
Non-U.S. orders are shipped via "USPS Global Priority".
Most non-U.S. orders will arrive in 3-10
business days.
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Q-6 : How do you pack my order?
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All orders will be shipped in plain box. There are no flyers or
advertisements in the package, and there is a plain label that
simply has your name and address, and a discreet return address.
All U.S. orders are shipped with original product packaging. We
use standard packaging method for packing items for delivery in
the United States.
- The DVD or VCD is removed from the case and labels are
removed.
- Each items is then protectively wrapped - hard case DVD box for maximum protection from scratch.
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Q-1 : Our Return & Refund Policy.
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| There will be NO RETURN but exchange with the same
item.
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Q-2
: Defective or Damaged Items.
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If you receive a damaged or defective item, please tell us the
Order Number & the product condition within (7) days of delivery
by sending us a email (Contact
Us)
for returns. Unauthorized returns may be refused or disregarded.
Please provide us the following information in your email:
1) Your sales order number.
2) The item number of the product.
3) An explanation of problem defective or damaged.
4) A complete explanation of what went wrong (please be as
specific as possible).
Damaged/defective items must be returned to us within 3 weeks.
Return item(s) must be securely packaged and wrapped.
Please send the defective/damaged item(s) back to:
JV DOMAIN RMA Dept.
P.O. BOX 221039
SACRAMENTO, CA 95822
U.S.A.
Please note that unauthorized returns may be refused or
disregarded.
After we received the return product, we will examine and test
the defective item(s). If the defect you described is found, we
will ship you a replacement of the defective/damaged item(s).
If for any reason, we are unable to provide a replacement of the
original returned item(s) You will have a “Substitute” item at
the same equal value.
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Q-3:
Wrong Item(s) was received in my order.
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If you received a wrong item that is not what you ordered,
please notify us within seven (7) days of delivery by sending an
email to us at return@av-asian.com
Unauthorized returns may be refused or disregarded.
Please provide us with the following information in your email:
- Your sales order number.
- Item number and title name of the (wrong item you received)
- Item number and title name of the (item you have not received
yet)
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Q-4
: Where do I send the return item(s) to?
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you may send it to:
AV-Asian.com RMA Dept.
P.O. BOX 221039
SACRAMENTO, CA 95822
U.S.A.
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Q-1
: How will your charge show up on my credit card statement?
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Any charge on your credit card statement will read "ISIMON".
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Q-2
: Does AV-Asian.com show on the shipping label?
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No, AV-Asian.com is not on the package that you will be
receiving. There is a plain label that simply has your name and
address, and a discreet return address.
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Q-3
: Will a customer service rep. call me?
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No, AV-Asian.com will not call our customers whatsoever. The
only way we communicate is through email.
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Q-4 : Do you need my phone number to
order?
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No, we never ask our customers to disclose their phone numbers.
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Q-5 : Will you sell my email or address
information to third parties?
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No, we value your privacy and will not sell any of your personal
information to third parties.
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Q-6 : Will you send any promotional
mail to any of my address?
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No, we do not send any promotional mail to our customers.
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Q-1 : What is the different between
"Uncensored, Light Mosaic Decoded & Censored w/Mosaic"?
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UNCENSORED |
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UNCENSORED Video - XXX HARDCORE Rated: There is no
mosaic on the uncensored DVD video. 100% UNCENSORED! |
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ULTRA LIGHT MOSAIC |
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Ultra Light Mosaic Video - XXX Decoded Rated: There is a
very little mosaic on the DVD video. 98% UNCENSORED! |
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LIGHT MOSAIC |
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Light Mosaic Video - XXX Decoded Rated: There is a
little mosaic on the DVD video. 95% UNCENSORED!
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CENSORED W/MOSAIC |
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Censored w/Mosaic Video - Censored w/Thin Matrix Rated:
There is a mosaic on the DVD video. |
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Q-2 : What
is the region code on the DVD and VCD?
Only the DVD indicates the region code in the description has region code, they
are Region 1. If it does not mention anything about region code, which means it
has no region code and it can play in any DVD player and computer around the world. Most of our DVD has no region code.
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Q-3 : What is D-DVD and D-VCD
and how to I play the movie?
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D-DVD has the same MPEG2 format and same high quality as DVD, except it burns in DVD-R
disc instead of press disc. D-DVD can play on any computer with DVD drive and
most of the new home DVD players that are compatible with DVD-R disc.
D-VCD has the same MPEG1 format and same good quality as VCD (Video CD), except
it burns in CD-R disc instead of press disc. D-VCD can play on any computer
with CD-Rom drive and most of the home DVD players that are compatible with VCD
movies.
All movies in D-DVD & D-VCD format will not ship to Japan |
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Membership |
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Q-1 : What is the monthly charge for AV-Asian.com membership?
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AV-Asian.com membership costs $19.95 USD monthly. You can cancel your membership with the cancellation link below anytime you want. |
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Q-2 : What are the benefits to be a AV-Asian.com member?
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Every other week, you will receive a free movie of your choice, FREE!
Simply Add the movies you like to movie queue, free movie will be sent every other monday. |
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30% off of all your AV-Asian.com purchases |
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You will get 10 free online movie clip of your choice every month
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Exclusive member offers and sepcial promotions in your email. |
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Q-3 : How do I cancel my membership?
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Cancelling you membership in AV-Asian.com is simple and easy, unlike certain websites that make you go through a lengthy process just to cancel your membership, we have a fully automated method for you to cancel your membership anytime you want.
Please visit Membership cancellation page to cancel your membership |
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